Refund policy

In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

Pursuant to Article 59(1) of the Consumer Code in force in italy, the right of withdrawal does NOT apply in the following cases:

  • letter C: in the case of tailor-made or clearly customized creations, therefore it is not entitled for products that are part of the range of “High-tech selfica” or other customized products.
  • letter A: for service contracts after the full performance of the service if the performance has begun with the consumer’s express agreement and acceptance of the loss of the right of withdrawal following the full performance of the contract by the professional;
  • letter O: for the supply of digital content by means of a non-material medium if performance has begun with the consumer’s express agreement and with his or her acceptance that he or she would then lose the right of withdrawal.

In the event that the Customer has the right of withdrawal, it may be exercised by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the model withdrawal form, as per Annex I, Part B, D.Lgs 21/2014 whose text is shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(fill in and return this form only if you wish to cancel the contract)

Selet srl, operational headquarters: Via Baldissero 21, 10080, Vidracco (TO) ITALY

e-mail: shop@selfica.space

Herewith I / we (*) notify / notify (*) the withdrawal from my / our (*) contract of sale of the following goods / services (*)

– Ordered (*) / received on (*)

– Name of the consumer (s)

– Address of the consumer (s)

– Signature of the consumer (s) (only if this form is sent in hard copy)

– Date

(*) Delete the unused wording.

EFFECTS OF THE RECESSION

In case of withdrawal, the Customer is entitled to a refund of the payment for the amount related to the product or service, excluding transportation and fees for collection. These refunds will be made using the same payment method used by the Customer for the initial transaction, that is, by re-crediting the card or service used for payment (where possible) or to the bank account whose details (header and IBAN) the customer will have provided.

In case of withdrawal, the Customer is required to return the goods received from Selet at his own expense, without undue delay and in any case within 14 days from the day on which the Customer has communicated his withdrawal from the present contract.

The goods must be delivered to the address:

Selet srl

c / o Damanhur Crea

via Baldissero n.21, 10080 Vidracco (TO), Italy

The reimbursement will be suspended until the receipt of the goods by Selet.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Selet will refund the amount of the products subject to withdrawal within a maximum period of 14 days from the return.
Shipping costs are the responsibility of the customer.